The primary function is to enable users to find answers to their questions and resolve issues on their own, without needing to contact customer support. 

A Help Center serves as a centralized location for all things related to a product or service, including FAQs, how-to guides, troubleshooting articles, and more. 

By offering readily available solutions, Help Centers can significantly decrease the volume of support tickets and the associated costs. 

Quick access to helpful information and solutions can lead to increased customer satisfaction and a more positive user experience.